Capgemini Recruitment 2023

The Customer Support Analyst is responsible for providing technical support to customers of Capgemini's IT products and services. This includes responding to customer inquiries via phone, email, and chat; troubleshooting technical issues; and providing training and documentation to customers. The Customer Support Analyst must have a strong understanding of IT concepts and be able to communicate effectively with customers.

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot technical issues
• Provide training and documentation to customers
• Work with other IT teams to resolve complex issues
• Stay up-to-date on the latest IT trends
• Maintain a positive and professional demeanor

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Skills:

• Strong understanding of IT concepts
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to troubleshoot technical issues
• Ability to provide training and documentation
• Ability to work under pressure
• Ability to maintain a positive and professional demeanor

Qualifications:

• Bachelor's degree in Computer Science or a related field
• 1-2 years of experience in IT support
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team