Tata Steel Recruitment 2023

The File Clerk is responsible for the organization and maintenance of all files and records for the company. This includes receiving, sorting, filing, retrieving, and destroying files. The File Clerk also performs other administrative tasks as assigned.

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Responsibilities:

• Lead and manage the customer service team, providing direction and support
• Develop and implement customer service strategies and initiatives
• Monitor and improve customer satisfaction levels
• Resolve customer complaints and issues in a timely and efficient manner
• Work with other departments to ensure customer needs are met
• Represent Tata Steel to customers and the public

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Skills and Qualifications:

• Bachelor's degree in business administration or a related field
• 5+ years of experience in customer service management
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Excellent problem-solving and conflict resolution skills