Capgemini Recruitment 2023

The Help Desk Analyst is responsible for providing technical support to end users of Capgemini's IT systems. This includes answering questions, troubleshooting problems, and resolving incidents. The Help Desk Analyst must have a strong understanding of IT concepts and be able to communicate effectively with end users.

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Responsibilities:

• Answer user queries via phone, email, or chat
• Troubleshoot technical problems
• Escalate complex issues to the appropriate team
• Document all incidents and resolutions
• Maintain knowledge base of IT solutions
• Stay up-to-date on new technologies

Capgemini Careers

Skills:

• Strong technical knowledge of IT systems
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent problem-solving skills
• Ability to work under pressure
• Customer service orientation

Qualifications:

• Bachelor's degree in Information Technology or a related field
• 1-3 years of experience in a Help Desk role
• Proficiency in Windows, Linux, and Microsoft Office
• Strong customer service skills