Tata Steel Recruitment 2023

The Customer Service Manager is responsible for leading and managing the customer service team, ensuring that customers receive a high level of service at all times. The ideal candidate will have a proven track record of success in customer service management, as well as strong leadership and communication skills.

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Responsibilities:

• Lead and manage the customer service team, providing direction and support
• Develop and implement customer service strategies and initiatives
• Monitor and improve customer satisfaction levels
• Resolve customer complaints and issues in a timely and efficient manner
• Work with other departments to ensure customer needs are met
• Represent Tata Steel to customers and the public

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Skills and Qualifications:

• Bachelor's degree in business administration or a related field
• 5+ years of experience in customer service management
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Excellent problem-solving and conflict resolution skills