Dhani Recruitment 2023

The Help Desk Worker is responsible for providing technical support to Dhani customers via phone, email, and chat. This includes troubleshooting software and hardware issues, resolving customer complaints, and providing information about Dhani products and services.

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Responsibilities:

• Answer customer calls, emails, and chat messages in a timely and efficient manner
• Troubleshoot software and hardware issues
• Resolve customer complaints
• Provide information about Dhani products and services
• Escalate issues to the appropriate team or department as needed
• Maintain a positive and professional attitude at all times

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Skills:

• Strong customer service skills
• Excellent communication skills (verbal and written)
• Technical troubleshooting skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Ability to learn new technologies quickly

Qualifications:

• Bachelor's degree in computer science or a related field
• 1-2 years of experience in technical support
• Strong customer service skills
• Excellent communication skills (verbal and written)
• Technical troubleshooting skills