Wipro Recruitment 2023

The Customer Service Specialist is responsible for providing excellent customer service to Wipro's customers. This includes resolving customer issues, providing information about products and services, and handling complaints.

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Responsibilities:

• Answer customer calls and emails in a timely and efficient manner
• Resolve customer issues in a professional and courteous manner
• Provide information about Wipro's products and services
• Handle complaints in a timely and effective manner
• Escalate complex issues to the appropriate level as needed
• Maintain accurate records of customer interactions.

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Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office Suite
• Experience with CRM software