Twitter Recruitment 2023

The Customer Service Executive is responsible for providing excellent customer service to Twitter users via Twitter, email, and phone. This includes diagnosing and resolving customer issues in a timely and efficient manner, gathering and documenting customer feedback to improve Twitter products and services, and working with other teams to improve the customer experience on Twitter.

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Responsibilities:

• Answer customer inquiries via Twitter, email, and phone
• Diagnose and resolve customer issues in a timely and efficient manner
• Gather and document customer feedback to improve Twitter products and services
• Work with other teams to improve the customer experience on Twitter
• Stay up-to-date on Twitter products and services
• Follow Twitter policies and procedures

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Skills

• Strong sales and marketing skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to meet and exceed sales goals.
• Passion for social media.

Qualifications

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Proficiency in using social media platforms