Paytm Recruitment 2023

The Customer Care Executive is responsible for providing excellent customer service to Paytm users. This includes resolving customer issues, answering questions, and providing support for all Paytm products and services. The ideal candidate will have a strong understanding of customer service principles and be able to handle customer inquiries in a professional and efficient manner.

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide accurate and helpful information to customers
• Escalate customer issues to the appropriate department as needed
• Maintain a positive and professional attitude at all times

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Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries in a calm and professional manner
• Proficiency in Microsoft Office Suite
• Knowledge of Paytm products and services

Qualifications:

• Bachelor's degree in a related field
• 1+ year of experience in customer service
• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries in a calm and professional manner