Nykaa Recruitment 2023

The Customer Support Executive is responsible for providing excellent customer service to Nykaa customers via phone, email, and chat. This includes resolving customer inquiries and complaints, processing returns and refunds, and providing product information and recommendations. The ideal candidate will have a strong understanding of the beauty industry and be able to build rapport with customers.

Nykaa Jobs near me

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer complaints and issues
• Process returns and refunds
• Provide product information and recommendations
• Keep up-to-date on product knowledge
• Work with other departments to resolve customer issues
• Maintain a positive and professional attitude

Nykaa Careers

Skills:

• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to handle customer complaints and issues in a calm and professional manner
• Ability to work under pressure
• Proficiency in Microsoft Office Suite
• Knowledge of the beauty industry is a plus

Qualifications:

• Bachelor's degree in a related field
• 1-2 years of experience in customer service
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to handle customer complaints and issues in a calm and professional manner
• Proficiency in Microsoft Office Suite