Philips Recruitment 2023

The Customer Care Agent is responsible for providing excellent customer service to Philips customers by resolving their product and technical issues in a timely and efficient manner. The ideal candidate will have a strong understanding of Philips products and services, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer inquiries and complaints via phone, email, and chat
• Troubleshoot product and technical issues
• Provide product information and support
• Escalate issues to the appropriate team as needed
• Maintain accurate records of customer interactions
• Work with other departments to resolve customer issues
• Stay up-to-date on Philips products and services

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Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite
• Experience with customer service software is a plus

Qualifications:

• Bachelor's degree in a related field
• 1+ years of experience in customer service
• Strong understanding of Philips products and services
• Excellent communication and problem-solving skills