Flipkart Recruitment 2023

The Customer Service Executive is responsible for providing excellent customer service to Flipkart customers through phone, email, and chat. This includes answering customer questions, resolving issues, and providing support. The ideal candidate will have a strong understanding of customer service principles and procedures, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer questions and concerns about products, services, and orders
• Resolve customer issues in a timely and efficient manner
• Provide support to customers through phone, email, and chat
• Escalate customer issues to management as needed
• Maintain accurate records of customer interactions
• Stay up-to-date on Flipkart products and services
• Promote Flipkart products and services to customers

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Skills:

• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to handle customer complaints and issues in a professional manner
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite
• Bilingual in English and Hindi (preferred)

Qualifications:

• Bachelor's degree in business or a related field
• 1+ years of customer service experience in a fast-paced environment
• Experience with customer service software
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines