Colgate Recruitment 2023

The Customer Service Manager is responsible for leading and managing the customer service team, ensuring that customers receive a high level of service and satisfaction. The ideal candidate will have a strong background in customer service, as well as experience in managing and motivating teams.

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Responsibilities:

• Provide leadership and direction to the customer service team
• Develop and implement customer service strategies and initiatives
• Manage customer service operations, including staffing, training, and performance management
• Resolve customer complaints and issues in a timely and efficient manner
• Work with other departments to improve customer service processes and procedures
• Monitor customer satisfaction levels and take corrective action as needed
• Represent Colgate at industry events and conferences

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Skills:

• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to manage and motivate teams
• Experience in using customer relationship management (CRM) software
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to meet deadlines and work under pressure

Qualifications:

• Bachelor's degree in business administration or a related field
• 5+ years of experience in customer service management
• Experience in a fast-paced, customer-centric environment
• Proven track record of success in managing and improving customer service