Customer Service Trainee

In this exciting role, you'll embark on a rewarding journey into the world of customer service at ITC Limited. As a Customer Service Trainee, you'll play a vital role in ensuring our customers have a positive and memorable experience. You'll be responsible for handling customer inquiries across various channels, providing exceptional support, and resolving their concerns efficiently. This role offers a fantastic opportunity to develop your communication, problem-solving, and interpersonal skills while gaining valuable experience in a leading Indian conglomerate.

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Skills:

Excellent communication and interpersonal skills, with the ability to build rapport with customers.
Active listening skills to understand customer needs and concerns.
Strong problem-solving and analytical skills to identify and resolve issues effectively.
Proficiency in computer applications, including MS Office Suite and CRM software (if applicable).
Ability to work independently and as part of a team in a fast-paced environment.
A positive and enthusiastic attitude with a commitment to continuous learning.

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ITC Limited Careers

Skills

Strong attention to detail and accuracy: Ensure information is entered correctly and maintain a high level of orderliness in your work.
Excellent organizational skills: Effectively manage multiple tasks and prioritize workloads to meet deadlines.
Proficiency in computer skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic data entry skills.
Communication and interpersonal skills: Communicate effectively with colleagues and customers, both verbally and in writing.
Ability to work independently and as part of a team: Thrive in a fast-paced environment while collaborating effectively with others.

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