Urgent Hiring in Emami Job

At Emami Customer Service, we believe in exceeding customer expectations by providing prompt, accurate, and personalized service. Our dedicated team of Customer Service Trainees plays a vital role in achieving this by actively listening to customer concerns, offering helpful solutions, and building trust in the Emami brand. As part of our team, you'll be the voice of care, fostering positive relationships with customers and contributing to their satisfaction journey.

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Responsibilities:

• Respond to customer inquiries via phone, email, and social media, providing accurate and timely information.
• Troubleshoot product-related issues, offering effective solutions and escalating complex situations when needed.
• Listen actively to customer concerns, empathize with their challenges, and provide resolutions that exceed expectations.
• Maintain accurate records of customer interactions and ensure timely follow-up on inquiries.
• Gather customer feedback and insights to identify areas for improvement and share valuable information with relevant teams.
• Stay updated on Emami products, promotions, and company policies to deliver informed and consistent service.
• Adhere to company service standards and ensure data privacy and confidentiality.
• Contribute to a positive and collaborative work environment.

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Skills:

• Exceptional communication and interpersonal skills: Build rapport with clients at all levels, foster trust, and communicate effectively both verbally and in writing.
• Strong consultative and analytical skills: Actively listen to customer needs, analyze data, and provide insightful recommendations and solutions.
• Project management and organizational skills: Effectively manage multiple client relationships, prioritize tasks, and meet deadlines consistently.
• Passion for the healthcare and wellness industry: Demonstrate genuine enthusiasm for Emami's brands and a deep understanding of consumer needs in this sector.
• Data-driven decision making: Utilize customer data and analytics to measure progress, identify trends, and inform strategic decisions.
• Ability to work independently and as part of a team: Thrive in a dynamic environment, take ownership of initiatives, and collaborate effectively with colleagues.

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