Urgent Hiring In Nykaa

In this role, you'll be the front line of Nykaa's customer service, addressing inquiries, resolving concerns, and offering expert advice on products and beauty routines. You'll play a crucial role in building brand loyalty and fostering positive customer experiences.

Nykaa Jobs near me

Responsibilities:

Promptly respond to customer inquiries received through various channels (phone, email, chat).
Understand customer concerns and offer empathetic and efficient solutions.
Troubleshoot issues related to orders, deliveries, payments, returns, and exchanges.
Escalate complex issues to the appropriate team for timely resolution.
Proactively identify and address potential customer concerns.
Offer personalized product recommendations based on customer needs and preferences.
Stay updated on beauty trends and new product launches to provide informed advice.
Collect and analyze customer feedback to improve Nykaa's services and product offerings.
Maintain accurate records of customer interactions and ensure data privacy.
Contribute to team discussions and share best practices.

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Nykaa Careers

Skills:

Excellent communication and interpersonal skills, both written and verbal.
Strong active listening and problem-solving abilities.
Passion for the beauty industry and a good understanding of beauty trends.
Ability to provide personalized recommendations and build trust with customers.
Adaptability and ability to handle diverse customer inquiries.
Technically proficient and comfortable using computers and communication tools.
Proficiency in English and Hindi (additional languages a plus).

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