Customer Success Associate

Are you passionate about building relationships and ensuring customer satisfaction? Do you thrive in a dynamic environment where you can leverage your technical knowledge and communication skills to make a real difference? If you're looking for a rewarding career at a global technology leader, then the Customer Success Associate role at Lenovo could be your perfect opportunity!

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Responsibilities

• Onboarding and implementation: Guide new customers through the product setup and implementation process, ensuring a smooth and efficient transition.
• Technical support: Provide timely and accurate technical support to customers, resolving their inquiries and troubleshooting issues effectively.
• Product expertise: Gain in-depth knowledge of Lenovo's diverse product portfolio, features, and functionalities to confidently answer customer questions, recommend solutions, and offer valuable guidance.
• Relationship management: Build strong relationships with assigned customers, proactively understanding their needs and exceeding expectations through personalized service.
• Usage tracking and optimization: Monitor customer product usage and identify opportunities for optimization, suggesting additional solutions and maximizing their technology investment.
• Customer success metrics: Track and analyze key customer success metrics, identifying areas for improvement and contributing to continuous process enhancement.
• Collaboration and teamwork: Work collaboratively with internal teams (sales, engineering, support) to ensure seamless customer experiences and resolve complex issues.

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Skills

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite.
• Fluency in English is required.
• Customer service experience is a plus.
• Technical knowledge of Lenovo products is a plus.

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