Position title
Customer Success Associate – Private Job – Urgent Hiring in Lenovo Company
Job Location
India
Remote work from: IND




Base Salary
USD15-USD24 Per hour
Qualifications

12th pass/ Graduate

Employment Type
Full-time





Description

Customer Success Associate

Are you passionate about building relationships and ensuring customer satisfaction? Do you thrive in a dynamic environment where you can leverage your technical knowledge and communication skills to make a real difference? If you're looking for a rewarding career at a global technology leader, then the Customer Success Associate role at Lenovo could be your perfect opportunity!

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Responsibilities

  • Onboarding and implementation: Guide new customers through the product setup and implementation process, ensuring a smooth and efficient transition.
  • Technical support: Provide timely and accurate technical support to customers, resolving their inquiries and troubleshooting issues effectively.
  • Product expertise: Gain in-depth knowledge of Lenovo's diverse product portfolio, features, and functionalities to confidently answer customer questions, recommend solutions, and offer valuable guidance.
  • Relationship management: Build strong relationships with assigned customers, proactively understanding their needs and exceeding expectations through personalized service.
  • Usage tracking and optimization: Monitor customer product usage and identify opportunities for optimization, suggesting additional solutions and maximizing their technology investment.
  • Customer success metrics: Track and analyze key customer success metrics, identifying areas for improvement and contributing to continuous process enhancement.
  • Collaboration and teamwork: Work collaboratively with internal teams (sales, engineering, support) to ensure seamless customer experiences and resolve complex issues.

   

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Skills

  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong problem-solving and analytical skills.
  • Ability to prioritize tasks and work effectively in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office Suite.
  • Fluency in English is required.
  • Customer service experience is a plus.
  • Technical knowledge of Lenovo products is a plus.

 

 

Tags: Lenovo , recruitment, job opportunities, career, hiring, job search, job application, Lenovo careers, work at Lenovo , job openings, job vacancies, job opportunities at Lenovo , Lenovo jobs, Lenovo recruitment 2024, Lenovo hiring 2024

   

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Important Links

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Date posted
February 17, 2024
Valid through
August 31, 2024
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Position: Customer Success Associate – Private Job – Urgent Hiring in Lenovo Company

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