Nykaa Job Vacancy

This exciting role offers diverse challenges and the chance to connect with beauty enthusiasts from all walks of life. You'll handle a wide range of customer inquiries, from order assistance and product recommendations to resolving complaints and ensuring their satisfaction. By leveraging your skills and dedication, you'll play a crucial role in building brand loyalty and ensuring a positive customer experience for every interaction.

Nykaa Jobs near me

Responsibilities:

Customer Champion: Be the first point of contact for Nykaa customers, providing prompt, courteous, and personalized service across various channels.
Beauty Advisor: Gain in-depth knowledge of Nykaa's diverse product range, understanding their features, benefits, and applications to offer informed recommendations.
Problem Solver: Actively listen to customer concerns, diagnose issues accurately, and find effective solutions to ensure their satisfaction.
Order Guru: Assist customers with order inquiries, track shipments, and address any order-related concerns efficiently.
Feedback Champion: Gather valuable customer feedback, identify areas for improvement, and contribute to enhancing the overall customer experience.
Policy Pro: Ensure adherence to Nykaa's policies and procedures while providing exceptional customer service within company guidelines.

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Nykaa Careers

Skills

Minimum Bachelor's degree in any discipline (preferred).
1-2 years of experience in a customer service or administrative role.
Excellent communication, both written and verbal, with a fluency in Bengali and English.
Strong organizational and time management skills to handle multiple tasks efficiently.
Proficiency in computer applications like MS Office Suite and CRM systems.
Ability to work independently and manage time effectively in a remote setting.
Positive attitude and passion for the beauty industry is a plus.

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