Flipkart Recruitment

This exciting role offers the chance to make a tangible impact on businesses of all sizes. You'll be the first point of contact for our sellers, addressing their queries, resolving concerns, and guiding them through Flipkart's vast resources and processes. Your problem-solving skills, clear communication, and understanding of e-commerce will be key to exceeding expectations, fostering trust, and building lasting relationships with our clients.

Flipkart Jobs near me

Responsibilities:

Client Advocate: Respond promptly and efficiently to seller inquiries across various channels (phone, email, chat).
Problem Solver: Actively listen to client concerns, identify root causes, and offer timely and effective solutions to ensure smooth business operations.
Policy Pro: Explain and enforce Flipkart's policies and procedures clearly and professionally, while maintaining flexibility and empathy in client interactions.
Growth Consultant: Guide sellers on maximizing their Flipkart experience, offering insights on product listings, promotions, and marketing strategies.
Performance Analyst: Track and analyze seller performance metrics, providing data-driven recommendations for improvement.
Tech-Savvy Specialist: Utilize various client service tools and platforms effectively to streamline communication and resolution processes.
Continuous Learner: Stay updated on Flipkart's evolving platform features, policies, and industry trends to consistently deliver exceptional support.

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Flipkart Careers

Skills

Minimum Bachelor's degree in any discipline preferred.
2+ years of experience in customer service or a related role, ideally within the e-commerce industry.
Proven track record of resolving customer issues efficiently and exceeding expectations.
Strong understanding of online shopping platforms and e-commerce processes.
Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging situations with empathy and professionalism.
Patience and a positive attitude, with the ability to stay calm under pressure.
Ability to work independently and as part of a team in a fast-paced environment.

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