Customer Officer

This exciting role offers the chance to make a real difference in people's lives. You'll be the first point of contact for Nykaa's diverse customer base, providing information, addressing queries, and guiding them through the vast world of beauty products. Your knowledge of beauty trends, excellent communication skills, and genuine passion for customer service will be key to exceeding expectations, building trust, and fostering a lifelong love for Nykaa.

Nykaa Jobs near me

Responsibilities:

Beauty Guru: Answer customer inquiries about products, brands, offers, and services, leveraging your knowledge of the beauty industry to provide accurate and insightful advice.
Problem Solver: Actively listen to customer concerns, identify root causes, and offer timely and efficient solutions to ensure satisfaction.
Order Champion: Track and manage customer orders, providing updates, addressing issues, and ensuring a smooth and hassle-free shopping experience.
Tech-Savvy Advisor: Utilize various customer service platforms and tools effectively, responding to inquiries efficiently across multiple channels (phone, email, chat).
Brand Ambassador: Represent Nykaa with professionalism and enthusiasm, fostering positive brand perception and building lasting relationships with customers.
Trend Spotter: Stay updated on the latest beauty trends and product launches, incorporating this knowledge into your interactions to offer relevant and personalized recommendations.

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Nykaa Careers

Skills

Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team.
Strong time management and organizational skills.
Proficient in using computers and various software applications.
Passion for the beauty industry and a keen eye for detail.

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