Wipro Recruitment 2023

Front-line employees are the first point of contact for customers at Wipro. They are responsible for providing excellent customer service, resolving issues, and ensuring that customers are satisfied with their experience.

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Responsibilities:

• Greet customers and answer their questions in a friendly and helpful manner.
• Resolve customer issues in a timely and efficient manner.
• Escalate customer issues to the appropriate level of support as needed.
• Provide excellent customer service by following Wipro's customer service policies and procedures.
• Maintain a positive and professional demeanor at all times.
• Work independently and as part of a team to achieve common goals.
• Stay up-to-date on Wipro's products and services.
• Be able to work flexible hours, including evenings and weekends.

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Skills:

• Excellent customer service skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Ability to handle difficult customers and situations calmly and professionally.
• Ability to work under pressure and meet deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Qualifications:

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle difficult customers and situations calmly and professionally.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).