Colgate Recruitment

As a Customer Care Associate, you will be the smiling voice and helping hand for our valued customers across various regions. You'll be the first point of contact for their inquiries, concerns, and feedback, ensuring they have a positive and memorable experience with our Colgate brands. Your dedication to exceptional service will contribute to building brand loyalty and driving customer satisfaction.

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Responsibilities:

• Be a Customer Champion: Provide prompt, accurate, and courteous responses to customer inquiries through phone, email, and chat.
• Become a Problem-Solving Pro: Actively listen to customer concerns, identify root causes, and offer effective resolutions that exceed expectations.
• Embrace Continuous Learning: Stay updated on Colgate products, promotions, and policies to provide knowledgeable and informative support.
• Champion Collaboration: Work effectively with internal teams to ensure seamless resolution of customer issues and concerns.

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Colgate Careers

Skills:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 3 years of experience as an executive assistant or in a similar administrative role.
• Proven track record of success in supporting senior executives in a fast-paced environment.
• Excellent organizational and time management skills, with the ability to prioritize effectively and meet deadlines consistently.
• Impeccable communication, both written and verbal, with the ability to tailor messages to diverse audiences.
• Proficiency in Microsoft Office Suite and other relevant administrative software.
• Strong analytical and problem-solving skills, with the ability to identify potential issues and proactively find solutions.
• Discretion and a commitment to confidentiality, ensuring the safekeeping of sensitive information.

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