Emami Vacancy Near Me

Do you have a passion for helping others and a desire to build positive relationships? Are you an excellent communicator with a knack for problem-solving and a commitment to exceeding expectations? If you're looking for a rewarding career opportunity where you can make a real difference for people, then the Customer Support role at Emami could be your perfect fit!

Emami Jobs near me

Responsibilities:

Providing exceptional customer service: Respond to customer inquiries via phone, email, and social media with empathy, courtesy, and professionalism, striving to exceed expectations at every interaction.
Troubleshooting and problem-solving: Actively listen to customer concerns, identify the root cause of issues, and offer timely and accurate solutions, leveraging your knowledge base and internal resources.
Product knowledge: Gain in-depth understanding of Emami's diverse product portfolio, features, and functionalities to confidently answer customer questions, recommend solutions, and provide clear instructions.
Building relationships: Develop positive rapport with customers, actively listen to their feedback, and go the extra mile to create a sense of trust and satisfaction.
Following company policies and procedures: Ensure all interactions comply with company regulations and guidelines, maintaining the highest ethical standards.
Data entry and reporting: Accurately document customer interactions and report key metrics to contribute to continuous service improvement.

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Emami Careers

Skills:

Bachelor's degree in any discipline (preferred).
1-2 years of experience in customer service or a related role (preferred).
Excellent written and verbal communication skills, with the ability to adapt language to diverse audiences.
Strong problem-solving and critical thinking skills to identify root causes and find effective solutions.
Proficiency in using computers and various software applications.
Detail-oriented and organized, with a commitment to accuracy.
Positive and enthusiastic attitude with a strong desire to learn and grow.

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