Emami Vacancy Near Me

As a Customer Officer, you'll be the voice of Emami for our valued customers. You'll play a crucial role in building brand loyalty and trust by providing prompt, accurate, and personalized support across various channels.

Emami Jobs near me

Responsibilities:

Handle customer inquiries, complaints, and feedback: Respond to customer queries through phone, email, chat, or social media, providing accurate and timely information.
Resolve customer issues efficiently: Diagnose and resolve customer concerns promptly and effectively, ensuring their satisfaction and exceeding expectations.
Proactively identify and address customer needs: Anticipate customer issues and offer solutions before they arise, fostering positive relationships and loyalty.
Provide product and service information: Offer in-depth knowledge of Emami's products and services, clearly explaining functionalities and benefits.
Escalate complex issues: When necessary, escalate complex issues to the appropriate department for timely resolution.
Maintain accurate records: Document customer interactions and ensure proper data entry for internal analysis and feedback.
Contribute to continuous improvement: Share customer feedback with relevant teams to improve products, services, and customer experience.

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Emami Careers

Skills:

Exceptional communication and interpersonal skills: The ability to actively listen, clearly articulate information, and build rapport with customers.
Empathy and problem-solving skills: Understand customer needs and concerns, offering solutions with empathy and finding resolutions efficiently.
Strong analytical and critical thinking skills: Identify root causes of customer issues and develop effective solutions.
Technical proficiency: Familiarity with various communication channels and relevant software applications.
Adaptability and resilience: Thrive in a fast-paced environment and handle pressure effectively.
Strong work ethic and a commitment to continuous learning.

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