Customer Experience Agent In Wipro

As a Customer Experience Agent, you'll be the first point of contact for our valued clients, providing them with prompt, accurate, and personalized support across various channels. You will be responsible for:

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Responsibilities:

• Providing exceptional customer service: Handle customer inquiries, requests, and complaints through phone, email, chat, or social media.
• Resolving issues efficiently: Diagnose and resolve customer issues promptly and effectively, ensuring their satisfaction.
• Building strong relationships: Develop positive relationships with customers, fostering trust and loyalty towards Wipro.
• Proactive problem-solving: Identify and anticipate customer needs, proactively offering solutions and exceeding expectations.
• Knowledge acquisition: Continuously learn about Wipro's products, services, and policies to provide accurate and up-to-date information to customers.

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Skills:

• Excellent communication and interpersonal skills: The ability to clearly articulate information, actively listen to customers, and build rapport.
• Empathy and problem-solving skills: Understand customer needs and concerns, offering solutions with empathy and finding resolutions efficiently.
• Technical proficiency: Familiarity with various communication channels and relevant software applications.
• Adaptability and resilience: Thrive in a fast-paced environment and handle pressure effectively.
• Strong work ethic and a commitment to continuous learning.

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