Position title
Customer Support Analyst – Job Change – Nykaa Job Vacancy
Job Location
India
Remote work from: IND




Base Salary
USD11-USD21 Per hour
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

Customer Support Analyst

As a Customer Support Analyst at Nykaa, you will be the first point of contact for our valued customers, addressing their inquiries and concerns with empathy and professionalism. You will play a crucial role in ensuring their satisfaction and building brand loyalty.

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Responsibilities

  • Respond to customer inquiries across various channels (phone, email, chat) in a timely and efficient manner.
  • Troubleshoot and resolve customer issues related to orders, accounts, payments, products, and promotions.
  • Provide accurate and up-to-date information on Nykaa products, services, and policies.
  • Proactively identify and escalate complex issues to the appropriate team.
  • Maintain detailed records of customer interactions and track resolutions.
  • Contribute to improving customer service processes by providing feedback and suggestions.

   

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Skills

  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong time management and organizational skills.
  • Proficient in using computers and various software applications.
  • Passion for the beauty industry and a keen eye for detail.

 

Tags: Nykaa , recruitment, job opportunities, career, hiring, job search, job application, Nykaa careers, work at Nykaa , job openings, job vacancies, job opportunities at Nykaa , Nykaa jobs, Nykaa recruitment 2024, Nykaa hiring 2024

   

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Important Links

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Date posted
February 2, 2024
Valid through
August 31, 2024
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Position: Customer Support Analyst – Job Change – Nykaa Job Vacancy

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