Customer Care Agent In Lenovo

We are currently seeking passionate and customer-centric individuals to join our growing team as Customer Care Agents. As a Customer Care Agent, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries and concerns effectively. You will play a vital role in ensuring customer satisfaction and enhancing their overall experience with Lenovo.

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Responsibilities

• Answer phone calls and emails from customers in a timely and courteous manner.
• Understand and address customer inquiries and concerns related to Lenovo products, orders, deliveries, technical issues, and other services.
• Provide accurate and informative responses to customer questions.
• Resolve customer complaints efficiently and to their satisfaction.
• Log and track customer interactions and issues.
• Escalate complex customer issues to the appropriate team members.
• Adhere to company policies and procedures related to customer service.
• Contribute to continuous improvement of customer service processes and procedures.
• Maintain a positive and professional attitude at all times.

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Skills

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite.
• Fluency in English is required.
• Customer service experience is a plus.
• Technical knowledge of Lenovo products is a plus.

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