Flipkart Recruitment 2023

The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service team. This includes setting goals, monitoring performance, and resolving customer issues. The Customer Service Manager also works closely with other departments to ensure that customer needs are met.

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Responsibilities:

• Set goals and objectives for the customer service team
• Monitor team performance and identify areas for improvement
• Resolve customer issues in a timely and efficient manner
• Work with other departments to ensure that customer needs are met
• Train and develop customer service representatives
• Stay up-to-date on industry trends and best practices

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Skills and Qualifications:

• 5+ years of experience in customer service management
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Proficient in Microsoft Office Suite