Customer Service Executive in ITC Limited

ITC Limited, one of India's most respected and diversified conglomerates, is searching for passionate and detail-oriented Customer Service Executives to join our dynamic team. In this critical role, you'll be the bridge between ITC's diverse products and services and our valued customers, ensuring a smooth and delightful experience for every interaction.

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Responsibilities

• Be the voice of ITC: Proactively address customer concerns and inquiries related to ITC's vast portfolio, including hotels, packaged foods, personal care products, agri-business, and more.
• Master of Resolution: Resolve customer issues efficiently and creatively, exceeding expectations and leaving them with a positive resolution.
• Accuracy Advocate: Ensure order details are correct, track deliveries in real-time, and maintain accurate records for optimal service.
• Empathy Expert: Actively listen to customer concerns, understand their frustration, and provide empathetic and personalized support.
• Data Detective: Analyze customer feedback and performance data to identify trends and opportunities for improvement in the customer service experience.

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Skills

• Communication Ninja: Excellent written and verbal communication skills, with the ability to tailor your approach to diverse audiences.

• Empathy Expert: A natural ability to connect with people, understand their emotions, and provide emotional support.

• Problem-Solving Ace: Adept at identifying and resolving issues efficiently, maintaining a calm and positive demeanor under pressure.

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