DealMaker Careers

In this pivotal role, you'll be the hero of the customer journey, providing exceptional support and guidance through every step of their DealMaker experience. From troubleshooting technical glitches with finesse to crafting empathetic solutions for diverse concerns, you'll be the ultimate deal advocate, ensuring every interaction leaves customers feeling valued and empowered.

DealMaker Jobs Near Me

Responsibilities:

• Respond to customer inquiries through email, phone, and live chat, providing prompt and personalized support.
• Troubleshoot technical issues and guide customers through website functionalities.
• Investigate and resolve customer complaints, exceeding expectations with proactive solutions.
• Maintain accurate records of customer interactions and update internal databases.
• Identify and analyze customer feedback to inform product improvements and service enhancements.
• Contribute to training and knowledge base development for the support team.
• Maintain a positive and professional demeanor, even in challenging situations.

DealMaker Careers

Skills & Qualifications:

• Bachelor's degree or equivalent preferred.
• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills, building rapport and ensuring understanding.
• Problem-solving skills and ability to think critically to find effective solutions.
• Strong written and verbal communication skills, crafting clear and concise responses.
• Proficiency in Microsoft Office Suite and relevant customer support tools.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Adaptability and willingness to learn new technologies and procedures.
• Passion for providing exceptional customer service and exceeding expectations.