Capgemini Recruitment 2024

As a Customer Support Engineer at Capgemini, you will be responsible for providing top-notch technical support and assistance to our valued clients. Your expertise in troubleshooting and problem-solving will ensure efficient and effective resolution of all customer issues, leading to high satisfaction rates and long-term partnerships.

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Responsibilities:

1. Provide technical support to customers via phone, email, and live chat, addressing their inquiries, concerns, and issues in a professional and timely manner.
2. Diagnose and troubleshoot technical problems reported by customers, using various tools and resources to identify root cause and implement solutions.
3. Collaborate with cross-functional teams, including developers and project managers, to resolve complex technical issues and provide feedback on product improvements.

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Skills:

1. Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical customers.
2. Strong analytical and problem-solving skills, with the ability to think critically and provide creative solutions under pressure.
3. Proficiency in various operating systems, hardware, and software, as well as knowledge of networking protocols and troubleshooting methodologies.