Indigo Recruitment 2024

As a Customer Service Representative at IndiGo, you'll be the friendly face and helpful voice on the ground and in the air. From assisting passengers with bookings and reservations to resolving queries and handling complaints, you'll play a crucial role in ensuring IndiGo's reputation for exceptional service takes flight.

Indigo Jobs near me

Responsibilities

• Answer phone calls and emails efficiently, addressing passenger inquiries and concerns with courtesy and professionalism.
• Assist passengers with booking and managing flight reservations, including seat selection and special requests.
• Provide accurate information on flight schedules, fares, and travel regulations.
• Handle baggage inquiries and lost and found procedures.
• Resolve passenger complaints and issues effectively, ensuring satisfaction and exceeding expectations.
• Maintain a clean and organized workspace, both at the airport and in the contact center.
• Follow company policies and procedures, upholding IndiGo's high standards of service.

Indigo Careers

Skills

• High school diploma or equivalent (freshers welcome!).
• Excellent communication and interpersonal skills, with a positive and welcoming demeanor.
• Strong problem-solving and conflict resolution skills.
• Proficiency in spoken and written English (Hindi preferred).
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer service experience is a plus.
• Ability to remain calm and professional under pressure.