Position title
Indigo Recruitment 2023 - All India Jobs - Customer Support Analyst Post
Job Location
India
Remote work from: IND
Base Salary
USD26,800-USD34,900 Per month
Qualifications
12th, Graduate
Employment Type
Full-time
Description
Indigo Recruitment 2023
The Customer Support Analyst is responsible for providing excellent customer service to Indigo customers via phone, email, and chat. The ideal candidate will have a strong understanding of customer service principles and procedures, as well as the ability to resolve customer issues in a timely and efficient manner.
Indigo Jobs near me
Responsibilities:
- Answer customer inquiries via phone, email, and chat.
- Escalate customer issues to the appropriate team or department as needed.
- Document customer interactions in the CRM system.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Stay up-to-date on product and service changes.
- Provide feedback on customer service processes and procedures.
Indigo Careers
- Skills:
- Excellent customer service skills
- Strong communication skills
- Ability to work independently and as part of a team
- Ability to problem-solve and think critically
- Ability to work under pressure
- Proficiency in Microsoft Office Suite
Qualifications:
- Bachelor's degree in business, customer service, or a related field
- 1-2 years of customer service experience
- Experience with CRM systems
Hiring organization
Date posted
August 3, 2023
Valid through
December 31, 2023
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