Infosys Recruitment 2023

The Customer Service Specialist is responsible for providing excellent customer service to Infosys clients. This includes answering customer inquiries, resolving customer issues, and providing technical support. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.

Infosys Jobs near me

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide technical support to customers
• Escalate customer issues to the appropriate level as needed
• Maintain accurate records of customer interactions
• Follow all company policies and procedures

Infosys Careers

• Skills:
  • Excellent customer service skills
  • Strong communication skills
  • Excellent problem-solving skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite
  • Bilingual (English and Hindi) preferred

  Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, or a related field
  • 1-2 years of customer service experience
  • Strong understanding of customer service principles and practices
  • Excellent communication and problem-solving skills