Adidas Recruitment 2024

As a Customer Care Agent at adidas, you'll be the friendly voice behind the brand, connecting directly with passionate fans and ensuring their adidas experience is nothing short of amazing. From resolving inquiries about orders and products to offering expert advice and building lasting relationships, you'll play a crucial role in fostering brand loyalty and championing every customer, every step of the way.

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Responsibilities

• Become the customer champion: Handle incoming calls, emails, and chats, actively listening to customer concerns and addressing their needs with empathy and efficiency.
• Product guru: Possess a deep understanding of adidas products and offerings, providing expert advice and recommendations to enhance the customer experience.
• Problem-solver extraordinaire: Proactively identify and resolve customer issues, finding creative solutions to ensure their satisfaction and build trust.
• Communication maestro: Communicate clearly, concisely, and with a positive attitude, ensuring every interaction is professional and personalized.
• Tech-savvy navigator: Utilize customer care software and tools to track inquiries, process orders, and provide timely updates.
• Team player: Collaborate effectively with colleagues across departments to ensure seamless customer service and brand consistency.

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Skills

• High school diploma or equivalent (preferred).
• Minimum 1 year of experience in customer service or a similar role (preferred).
• Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging conversations with courtesy and empathy.
• Strong problem-solving and analytical skills, with the ability to think critically and find creative solutions.
• Passion for sports and brand enthusiasm for adidas (a plus!).
• Proficiency in computer software and applications (Microsoft Office Suite, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, strong work ethic, and a commitment to providing exceptional customer service.