Zomato Recruitment 2024

As a Customer Officer at Zomato, you'll be the frontline hero in ensuring every foodie's journey is smooth and delightful. You'll handle customer inquiries across various channels, address concerns with empathy and efficiency, and go the extra mile to turn every interaction into a positive Zomato experience.

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Responsibilities

• Customer Champion: Respond promptly and effectively to customer inquiries on phone, email, chat, and social media, resolving issues with patience and a proactive approach.
• Problem-Solving Ninja: Analyze customer concerns, identify the root cause of issues, and develop solutions that exceed expectations and leave customers feeling heard and valued.
• Food Knowledge Guru: Possess strong understanding of Zomato's platform, restaurant partners, and food trends, providing accurate information and guidance to customers.
• Feedback Facilitator: Gather and analyze customer feedback, identifying areas for improvement and contributing to enhancing the overall Zomato experience.
• Relationship Builder: Build rapport with customers, fostering trust and loyalty towards the Zomato brand.

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Skills:

• Excellent communication and interpersonal skills, building positive relationships with diverse customers and resolving issues with a calm and patient demeanor.
• Strong problem-solving and analytical skills, identifying the root cause of issues and developing effective solutions.
• Active listening skills, accurately understanding customer needs and concerns.
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.
• Proficiency in computers and relevant customer support software is a plus.