Hyundai Motor Recruitment 2024

As a Customer Care Executive at Hyundai Motor, you'll be the friendly voice behind our exceptional customer service. You'll be the first point of contact for our valued customers across various touchpoints, ensuring their ownership experience with Hyundai is smooth, delightful, and leaves a lasting positive impression. From resolving inquiries about car features and services to providing guidance and support, you'll play a crucial role in building trust, fostering loyalty, and making sure our customers feel like part of the Hyundai family.

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Responsibilities

• Customer Care Champion: Address customer inquiries and concerns promptly and efficiently, ensuring their issues are resolved to their satisfaction.
• Product Knowledge Guru: Possess a comprehensive understanding of Hyundai's diverse car models, features, and services to provide accurate and helpful information to customers.
• Proactive Problem-Solver: Anticipate potential customer needs and proactively offer solutions to prevent issues before they arise.
• Feedback Alchemist: Actively listen to customer feedback, identify areas for improvement, and translate insights into actionable solutions to enhance customer satisfaction.
• Relationship Builder: Build rapport with customers, actively listen to their feedback, and go the extra mile to exceed their expectations.
• Team Player: Collaborate effectively with other customer care executives, sales teams, and service departments to ensure seamless customer support.

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Skills

• Minimum Bachelor's degree in any discipline preferred.
• 2+ years of experience in customer service or a related role, ideally within the automobile industry.
• Proven track record of resolving customer issues efficiently and exceeding expectations.
• Strong understanding of car features and basic technical knowledge a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging situations with empathy and professionalism.
• Patience and a positive attitude, with the ability to stay calm under pressure.
• Ability to work independently and as part of a team in a fast-paced environment.