ITC Limited Recruitment 2024

As a Customer Experience Agent at ITC Limited in North Dumdum, you'll be the friendly voice (or email!) behind our commitment to superior customer service. You'll be the first point of contact for our valued customers across various ITC businesses, ensuring their interactions are seamless, informative, and leave a positive lasting impression. From resolving inquiries to providing guidance and support, you'll play a crucial role in building trust, fostering loyalty, and making sure every customer feels like part of the ITC family.

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Responsibilities

• Customer Care Superhero: Address customer inquiries and concerns promptly and efficiently, ensuring their issues are resolved to their satisfaction.
• Product Knowledge Guru: Possess a comprehensive understanding of ITC's diverse product and service offerings across various businesses (hotels, foods, agri, etc.) to provide accurate and helpful information to customers.
• Proactive Problem-Solver: Anticipate potential customer needs and proactively offer solutions to prevent issues before they arise.
• Feedback Alchemist: Actively listen to customer feedback, identify areas for improvement, and translate insights into actionable solutions to enhance customer experience.
• Relationship Builder: Build rapport with customers, actively listen to their feedback, and go the extra mile to exceed their expectations.
• Team Player: Collaborate effectively with other customer experience agents, product teams, and other departments to ensure seamless customer support.

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Skills

• Minimum Bachelor's degree in any discipline preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging situations with empathy and professionalism.
• Strong problem-solving and analytical skills, with the ability to think critically and identify solutions.
• Patience and a positive attitude, with the ability to stay calm under pressure.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of ITC Limited's diverse businesses and product offerings a plus.