Dhani Recruitment 2024

As our CRM in North Dumdum, you'll be the bridge between Dhani and our valued customers, ensuring their loan journeys are smooth, informative, and delightful. You'll wear multiple hats, from managing customer inquiries and resolving concerns to proactively providing guidance and support. Your communication skills, empathy, and commitment to customer satisfaction will be key in building trust, fostering loyalty, and contributing to Dhani's growth in the region.

Dhani Jobs Near Me

Responsibilities

• Respond to customer inquiries across various channels (phone, email, chat) promptly and courteously.
• Resolve customer concerns efficiently, working towards amicable solutions and exceeding expectations.
• Provide clear and accurate information about Dhani's products and services.
• Proactively identify and address potential customer issues before they escalate.
• Cross-sell and upsell Dhani's products and services to suitable customers, adhering to ethical practices.
• Maintain accurate records of customer interactions and document resolutions effectively.
• Analyze customer feedback and identify areas for improvement in Dhani's customer service.
• Collaborate with other departments to ensure a seamless customer experience.
• Build strong relationships with customers, fostering trust and loyalty towards Dhani.

Dhani Careers

Skills

• Minimum Bachelor's degree in any discipline (preferred).
• 2-3 years of experience in customer service or a related role within the financial services industry is desirable.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong empathy and ability to build rapport with customers from diverse backgrounds.
• Proficiency in spoken and written Bengali and English is essential.
• Computer literacy and familiarity with CRM software are preferable.
• Positive attitude, strong work ethic, and a passion for exceeding customer expectations.