Indigo Recruitment 2024

As a Customer Service Representative at Indigo, you'll be the friendly voice behind our exceptional customer service. You'll be the first point of contact for our valued passengers across various touchpoints, ensuring their travel journey with Indigo is smooth, delightful, and leaves a lasting positive impression. From assisting with bookings and reservations to handling inquiries about schedules, baggage, and other travel concerns, you'll play a crucial role in building trust, fostering loyalty, and making sure our passengers feel like they're truly taking flight with the best.

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Responsibilities:

• Customer Care Champion: Address passenger inquiries and concerns promptly and efficiently, ensuring their issues are resolved to their satisfaction.
• Travel Guru: Possess a comprehensive understanding of Indigo's flight schedules, routes, fares, and policies to provide accurate and helpful information to passengers.
• Booking Hero: Assist passengers with booking and managing their flight reservations, ensuring a seamless and convenient experience.
• Problem-Solving Pilot: Navigate challenging situations and passenger concerns with empathy and professionalism, finding solutions that keep everyone happy.
• Feedback Alchemist: Actively listen to passenger feedback, identify areas for improvement, and translate insights into actionable solutions to enhance the travel experience.
• Communication Captain: Maintain clear and professional communication with passengers, both in person and over the phone, building rapport and trust.
• Team Player: Collaborate effectively with other customer service representatives, ground staff, and other departments to ensure seamless passenger service.

Indigo Careers

Skills:

• Minimum Bachelor's degree in any discipline preferred.
• 1-2 years of experience in customer service or a related role, ideally within the travel or hospitality industry.
• Proven track record of resolving customer issues efficiently and exceeding expectations.
• Strong understanding of aviation industry terminology and processes.
• Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging situations with empathy and professionalism.
• Patience and a positive attitude, with the ability to stay calm under pressure.
• Ability to work independently and as part of a team in a fast-paced environment.