Colgate Recruitment 2023-24

 Colgate, the world's leading oral care company, is searching for bright and dedicated minds to join their dynamic team as Customer Service Managers in 2024. If you thrive in fast-paced environments, possess exceptional communication skills, and love exceeding customer expectations, then Colgate is the perfect place for you to unleash your leadership potential and shape a brighter future for oral care.

Colgate Jobs Near Me

Responsibilities:

• Lead and motivate a team of customer service representatives, fostering a positive and productive work environment.
• Oversee all aspects of customer service operations, ensuring efficient resolution of inquiries and complaints.
• Develop and implement customer service policies and procedures to optimize performance and exceed expectations.
• Analyze customer data and feedback to identify trends and opportunities for improvement.
• Provide ongoing training and coaching to customer service representatives, ensuring they possess the skills and knowledge to excel.
• Collaborate with cross-functional teams (marketing, sales, product development) to ensure a seamless customer experience.
• Stay updated on industry trends and best practices in customer service and communication.

Colgate Careers

Skills:

• Bachelor's degree in Business Administration, Communication, or a related field (preferred).
• Minimum 3 years of experience in a customer service leadership role.
• Proven track record of successfully managing and motivating a team.
• Exceptional communication and interpersonal skills with the ability to build rapport and resolve conflict effectively.
• Strong analytical and problem-solving skills to identify and address customer concerns.
• Proficiency in customer service software and data analysis tools (a plus).
• Passion for oral care and understanding of Colgate's brand values (a plus).