Position title
Lenovo Recruitment 2023-24 - Free Job - Customer Care Agent Post
Job Location
India
Remote work from: IND




Base Salary
USD12,200-USD19,200 Per month
Qualifications

12th pass/ Graduate

Employment Type
Full-time





Description

Lenovo Recruitment 2023-24

We are currently seeking passionate and customer-centric individuals to join our growing team as Customer Care Agents. As a Customer Care Agent, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries and concerns effectively. You will play a vital role in ensuring customer satisfaction and enhancing their overall experience with Lenovo.



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Responsibilities

  • Answer phone calls and emails from customers in a timely and courteous manner.
  • Understand and address customer inquiries and concerns related to Lenovo products, orders, deliveries, technical issues, and other services.
  • Provide accurate and informative responses to customer questions.
  • Resolve customer complaints efficiently and to their satisfaction.
  • Log and track customer interactions and issues.
  • Escalate complex customer issues to the appropriate team members.
  • Adhere to company policies and procedures related to customer service.
  • Contribute to continuous improvement of customer service processes and procedures.
  • Maintain a positive and professional attitude at all times.



Lenovo Careers

Skills

  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong problem-solving and analytical skills.
  • Ability to prioritize tasks and work effectively in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office Suite.
  • Fluency in English is required.
  • Customer service experience is a plus.
  • Technical knowledge of Lenovo products is a plus.
Important Links

Find the Link in Apply Now Button



Date posted
December 27, 2023
Valid through
August 31, 2024
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Position: Lenovo Recruitment 2023-24 - Free Job - Customer Care Agent Post

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